Medical Information Call Center
Science Oriented Solutions (SOS) is the first and leading Contract Medical Organization. We provide medical information call center services and comprehensive outsourcing for medical affairs activities as well as focused medical science liaison services. We are the first company fully dedicated to integrating traditional medical affairs services with medical information call center within the core business objectives of sales/marketing activities.
SOS utilizes the scientific knowledge and clinical experiences of healthcare professionals such as physicians, clinical pharmacists, and nurses to provide medical information call center services and other professional solutions to meet our clients' needs.
About SOS
SOS is a full-service commercial-side medical affairs group established in 1997 as the pharmaceutical industry’s first Contract Medical Organization (CMO). SOS’ only focus is delivering comprehensive outsourcing of medical affairs activities, including domestic and international Medical Science Liaisons (MSLs), medical communications services, and drug safety support to pharmaceutical, biotechnology and medical device companies. We integrate these contracted medical affairs activities with our clients’ core commercial objectives.
SOS is a member of the Publicis Healthcare Communications Group (PHCG), the preeminent healthcare communications company in the world, specializing in healthcare activities with international brands Medicus, Discovery, and Saatchi & Saatchi Healthcare. PHCG has a unique range of international capabilities including Advertising and Medical Education, Sales and Marketing Services, Medical and Scientific Affairs, and Healthcare Consulting.
PHCG is a member of Publicis Groupe S.A., the world's fourth largest communications group, as well as world leader in media counsel and buying. Its activities span 109 countries on six continents.
History
Since 1997, SOS has initiated more than 50 Medical Science Liaison (MSL) programs for its clients, including five of the top 10 pharmaceutical companies. SOS has hired, trained and deployed hundreds of domestic and international MSLs, the vast majority of whom have been internalized by SOS clients. To date, SOS has supported 21 products during pre-launch and launch phases.
The mission of SOS is to provide high-quality medical and professional affairs interaction to the medical community on behalf of our clients. We utilize the scientific knowledge and clinical experience of physicians, clinical pharmacists, nurses and other healthcare professionals to provide solutions for our clients.
SOS has also provided numerous companies with medical communications and pharmacovigilance support, including call center, medical writing, adverse event and product complaint reporting, medical meeting support, and field-based support, such as training.
Management
Still under the leadership of its founder and President/Chief Operating Officer, Dr. Evan Demestihas, SOS is recognized as the long-standing leader in the industry. The SOS staff is made up of trained healthcare and medical affairs professionals, many of whom have been with the company almost since its inception. The executive management team alone boasts nearly 200 combined years of industry knowledge and experience.
Capabilities
Call Center
The SOS call center acts as an intake center for drug inquiries. It is staffed with non-health care professionals who provide non-medical product information and customer service assistance in a seamless manner to all SOS clients. The call center is also trained to identify and appropriately triage all medically-related inquiries, including drug safety/product complaint calls, to the Medical Information department, staffed by healthcare professionals.
Medical Information/Pharmacovigilance
SOS’ team of trained healthcare professionals is adept at handling medical inquiries, including reporting of adverse events and product complaints. The Medical Information team crafts standard responses and FAQ documents and, based upon client standard operating procedures (SOPs), disseminates this literature upon request. Medical Information Specialists can create and update standard responses and SOPs as well as identify new topics and develop customized responses.
Medical Services
SOS can also provide its clients with project support including medical writing, medical meeting support and field training services. Medical writing may include abstract, poster, and SOP development, whereas medical meeting support encompasses utilizing one or more of SOS’ healthcare professionals on a per diem basis supporting activities such as conference booth activity, managed care/formulary presentations or field training.
